Comarch FSM

Comarch FSM mobile app is a product to streamline task management, support workers and supervisors in service visit arrangements, improve communication between team members, and, as a result, enable the team to work smarter and achieve better results every day.

All data and actions available from the mobile app result in the simplification of on-site activities, reducing the need for back-office support and facilitating on-site completion reporting.

Comarch FSM – mobile app features

All app features enable effortlessly manage field service visits, and limit time-consuming bureaucracy steps to just a few clicks on a smartphone screen. That leaves team members able to focus on their real work and improve daily KPIs.

If you are a technician:

Rapid access to tasks calendar – check your daily and weekly schedule, and receive real-time updates

Instant access to work order and task details – view key information about your client’s location and history, check what should be done, and view task priority

Messaging colleagues – when necessary, contact your team to explain complex issues

Mobile support for common field activities - take photos, make videos, use tagging and attach documents directly from the customer’s premises, and add visit notes or site-dedicated information

Location and route planning – use GIS systems to plan the optimal route between assigned tasks taking into consideration traffic and restrictions

Warehouse – check the availability of equipment necessary to execute the order

App-to-app integration - use extended options such us navigation, code scanning, online diagnosis and service activation by integrating Comarch FSM mobile app with external applications

Signatures and quality survey – capture your client’s signature and run a quality survey on your mobile

Workflow changes - be provided with information on any changes in the workflow

Offline support – use the app with recently updated data in offline mode, and refresh the information when you get a WiFi signal

Status updates – update your work order status in a real time to inform supervisors, dispatchers and managers about your performance

If you are a supervisor:

Workers’ performance monitoring – supervise work order statuses, view staff location or service delays

Absence notifications – receive information from workers about their absence, and confirm the details with your mobile device

Benefits:

Real-time rapid access - all users benefit from instant access to relevant task data, and can observe real-time changes in the schedule

Digitization - as all data are digitized and stored in the system, your business benefits from reducing the amount of paper which is used to plan and document tasks. At the same time, field workers are less focused on paperwork, and, therefore, manage tasks more efficiently

Communication - Comarch FSM mobile app enables the rapid exchange of information that leads to effective communication between field employees and coordinators, which is the key to performance improvement

Task execution - with a digitized service process and monitoring, work can be planed more optimally based on centralized data.

Note: Comarch FSM mobile app requires the activation of a Comarch FSM subscription and all the available features are dependent on the chosen subscription plan.